We will black list all the scammers, and leave bad feedback.
We will put all the scammer informations in the sellers forum for other sellers be aware about the person.
We will also report them to aliexpress, which will result in buyer's suspended or terminated account.
Monday to Friday 9:00-18:30 and Saturdays 9:00-12:00 (Beijing time). Except holidays!
We are always glad to help you:
We test all the products carefully before we send.
But If you still have any problem our doubt don't hesitate to contact us!!
We will do our best to solve your problem.
*** We want to help our customers***
But if buyer open dispute or leave negative feedback without contact us in advance, we will not provide after sales service, and buyers will be put in the black list.
For scammers we will provide all the proofs and report them to aliexpress, which will result in buyer's suspended or terminated account.
1- Payments must be made within 3 days after placing the order, otherwise the order will be invalid or canceled by system.
2-Usually Aliexpress takes 24 hours to check and confirm the payments.
3-If the payment is not available or invalid, your order will be closed by system. Note:Please do not bid if you are not going to make a payment. We accept: We accept VISA,MasterCard Escrow Alipay & Paypal. All major credit cards are accepted though secure payment Process ESCROW. When using the Escrow,you should finish the payment within 3 days,or,you order will be closed by Aliexpress due to payment overtime.After you made a payment,it will take about 24 hours to reach the seller.So please wait for patiently. Before making a payment,please confirm that your information all right.(Receiver name,address,Zip Code,Phone number)
1- All the products will be tested, pack and ship out in 2-4 working days, after the payment is confirmed.(72 Hours Fast shipping.except Holiday)
2- All the tracking numbers take few days to appear online after handling time.
Later they can be track in : www.17track.net
3- International shipping usually takes 25-60 days. Many facts such as bad weather, custom or sales hot season etc, can cause delay.
If your package is taking too long to be delivered.
Please contact us and we will help you check what happened with your package.
4-Declare Low value on the Package
We will declare the item as ”Accs&parts” “Toys” or “Gift” on your package.Dear customer,you need to be responsible for the Custom fee,VAT or any extra taxes.We will try to help you receive the parcel without any other problem.
Buyer should know your local custom and government’s regulation before purchase.
5- Make sure you have completed all the detail information correctly:
Contact person (Full name for Russians), address, post code and telephone.
We will prepare the package with the information provided in the order.
Buyers are responsible for undelivered packages if any of the information provided was wrong.
5- Packages cannot be send for a different address than the address in the order. We cannot change the address information.
Custom, Tax and Duties:
1- All the countries have different rules, please make sure the product don't have any restrictions in your country before purchase it. Buyers are responsible if the product is returned or hold by buyers custom for restrictions reasons.
2- If the product need any special document in your country or need to be describe by a certain value, please require in it advance. Documents such as invoice etc, will not be send with the package unless it was required by the buyer.
3- Product price doesn't include import taxes or any additional fee. Buyer is responsible for clear custom and pay the fee if it is charged by the buyer's country.
But we can help buyers providing product invoice or any other document and information buyers need to clear the custom, so please don't hesitate to contact us.
About our LHI brand.All items Comes with 3 Months Basic Warranty Sellers, if the defective item in 3 month, we will offer replacement with extra Charger (including shipping fee) .
If the item Defected after 3 Months, Buyers can still ship it back, We will contact Supplier or Warranty Office. Buyers May Need To Pay The Shipping Fee To Resend The Replaced Item.
If the parcel is returned by the custom or lost,we can resend you or refund you full money.
Cancellation and refund:
1- Orders can only be canceled before the package is handle to shipping company.
2- Once the product is already sent, the order cannot be canceled anymore.
3- For canceled orders and refunds aliexpress usually takes 1-2 weeks to make the refund the buyer.
The time will depend in what kind of payment you chose to pay.
You can check the refund time in the following link.
Wholesale and drop shipping are both welcomed.
For wholesale,we will offer discount or free express shipping which only takes 3-7 days to arrive.
For drop shipping,we could send the goods to your customers directly and won't leave information about us if you'd like to.
There are some country that the tracking information is not updated when the parcel reach in your country,Such as Netherlands, Canada,Australia ,Argentina United Kingdom ,United Kingdom Germany ,France.If you haven’t received the parcel for a long time.The parcel might be stayed in your custom or local post office.You need contact your custom and local post office to take the parcel.If you have other problem,please fell free to contact us.Thanks.
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